Black dog came back brown and white
Sent in a picture of my black and grey dog and received an embroidered picture of a brown and white dog back. After emailing to complain, they offered to redo it but i had to pay for the shipping again which would be £10 and no guarantee that it would come back any different to the first time as they pointed out in the first email stating they worked to the picture (clearly). Did offer a bit of a refund but seemed to blame me for them losing money even though they failed to do a good job in the first place. I wouldn't risk using them.