Confusing emails from customer services
Purchased my first box with the profile “mostly sweet” than changed to mostly sour and back to sweet. My 1st box was sour, contacted customer service and they stated “When you first joined, you picked 'Mostly Sweets' for your taste profile. After you placed your order, you changed your taste profile to 'Mostly Sours'. When making that change, we explain that all changes reflect on future boxes.Going forward your boxes will be 'Mostly Sweets'.” Yes, as stated by them, My 1st choice was sweet when purchasing my 1st box. Changed my profile to sour after, which should reflect future boxes not the current box. A lot of back and forth between emails. In the end, cancelled my subscription from frustration. A lot of the emails from them kind of overlaps and auto generated, which doesn’t really make sense or answer any of my questions. Need better customer services. First time canceling a subscription out of frustration