This company is not legitimate and are SCAMMING
This company is a SCAM. I broke my leg and they still wouldnt refund or reschedule my booking. I waited a week for conclusion. Numerous emails sent to the contact centre with generic replies saying they will look into this. When you call their contact centre (+12038646300) you get a person who says they are not able to do anything themselves other than manually take down all the details (this takes 20mins) of the booking and names etc and then they would pass on the details to the relvant team. They are inept and show now empathy or understanding. Despite being asked for numerous bits of evidence from the hospital about my unfortunate fracture they send a standard and impersonal reply to say that they are unable to cancel or refund the booking. The company has no decency or regard for the customer. Awful company! Do not ever use Traveluro! Nb please note we also booked twin rooms but the hotel had not reserved a twin and had instead booked a double!