Extremely disappointing experience and unacceptable customer service
I ordered a 3D printer from the Creality UK store on the 25th October 2025 and the experience has been nothing short of frustrating. The item was never dispatched, yet I’ve been forced through a long, unhelpful “lost package” process that simply doesn’t apply to my situation. Despite providing clear evidence that the order was never sent to the courier, I’ve repeatedly received generic, scripted responses with no real progress or accountability. It has now been three weeks since I downloaded, filled in and submitted the required claim form, and the only updates I receive are vague assurances that “logistics are investigating,” even though there is nothing to investigate. The lack of urgency, transparency, and basic customer service has been incredibly disappointing. I expected far better from a company of this size. Until Creality modernises its processes and treats its customers with respect, I cannot recommend buying directly from them. My experience has been slow, unprofessional, and entirely avoidable.