Buyer beware - unethical return / exchange practices
This company places the full financial burden on the buyer when attempting to return or exchange an item—including fees they are legally obligated to cover. Their return and exchange policy violates international trade regulations: the receiving business is responsible for paying tariffs and customs duties, yet they refuse to do so and instead pass these costs onto the customer. Buyers are also expected to cover expensive freight charges. Despite repeated notifications from Chinese customs instructing them to pay the required taxes, they ignore these directives and fail to inform the customer. Instead, they deflect blame onto the buyer, citing a policy that falsely claims the customer must pay customs fees. They show no regard for the legality of their practices. Communication is slow, unreliable, and evasive. I strongly advise against purchasing from this store. There are other retailers offering similar clothing who respect consumer rights and handle returns and exchanges fairly. When I contacted Australia Post, they confirmed that this kind of conduct is unfortunately common among certain businesses based in China and that they’ve received numerous complaints. Buy from this store at your own risk.