Good product - bad customer relations
I have previously bought a Doogee phone (BL5000) from Debenhams and the phone is beautiful, reliable and it has many good features and functions for the price point HOWEVER, although my past experience of Doogee products has been good, my current experience of dealing with Doogee has been abysmal. I decided to get the new Doogee N20 but had to order direct through the Doogeemall site (Debenhams don't do phones now).Doogee have had my money for over a month now and they have still not dispatched my phone. I have attempted to contact them on many occasions and their response is appalling. The first time I contacted them they did respond to my email, but they did not answer the questions that I had asked them. Subsequent emails to them have been totally ignored and queries raised in their 'Support Centre' are not responded to in any way at all. I'm giving them one more week and then that's it, I'll call in Paypal or Visa and ask for their intervention to reclaim my money.