Nice products but not worth it
I’m a UK size 5 shoe and went to JJsHouse to buy my wedding shoes, their size guide prompted me to buy a size 36 as this apparently correlated with their size 5’s. I was dubious as I know size 5s are usually a 38, but went ahead. The shoes arrived and were absolutely beautiful, BUT TINY!!! Postage cost around £20 (not exact) which I though was ridiculous but didn’t mind for my wedding shoes. I reached out to them for a refund which they accepted, but strangely wanted a picture proving that the shoes were too small. So I had to send them a picture of my foot not fitting in the shoe! Anyway, they’re not free returns so paid 1st class to send back as you only get 7 days. This was around £3. They then said they’ll send me a coupon code to rebuy my shoes (not used this yet), so I’m now awaiting for my code. However this only covers the cost of the shoe, so I have to pay another £20 for my new shoes to be delivered! As well as now needing to measure my foot as their size guide is farrrr off!! All in all, the shoes were £51, but in the end I’ll of had to pay around £43 in postage! Beautiful products but just not worth it for the hassle! Can’t fault customer service at all, they were extremely helpful, lovely and polite! Just found the photo situation odd! Again, their products are beautiful and the shoes are great quality, but I don’t think I’d order from here again!