Worst experience with red bus
This post is regarding pathetic and worst red bus service. They are not able to resolve the complaint but let customer suffer a lot with their worst customer care service and lame excuses.Booking is very easy with Red bus but if anything happened later they are not going to help you. Here is my bad experience with Red Bus We booked 6 ticket through Red Bus from Goa to Pune Ticket No: TN8T53300256 on 14-08-2019,9:00 pm from Mapsa from kadamba travels . I received a call on 14-08-2019 , 6:53pm from kadamba travels +918322714670 that bus has been cancelled please raise refund request on red bus. Same time I called red bus and raised the refund complaint. After 20 days to raised a refund query but still no response from Red Bus in between I had called the red bus more than 14 times to check the status of my query. every time their excuse was we are not able to connect the travel company as they are government bus operator and We are going to escalate your query.. please wait for 48 hrs or 24hrs we call you back but never received a single call from them. Even I talked to their superior Mr Prashant and he told me to wait again for 24 hrs with a fake assurance to look into the matter personally and will inform me. As usual no call back. Rather on 11-09-2019 they closed the complaint that bus was not cancelled so we are not able to refund your money back. I decided to file FIR against Red bus before that i thought to try calling bus operator directly. Then I called the bus operator Kadamba travels phone no.directly and on very first attempt they received the call and told me to look into the matter. Kadamba travels called me back in just 10 mins and told me to send an email to Red Bus and we will refund you on that. I again called the Red bus thrice and their reply was same please wait for 48 hrs. Then I put direct mail to Red Bus support email I'd and describe that I have talked to bus operator and they ready to refund you just need to put email with my ticket PNR to bus operator. Finally I got my money back with the help of kadamba Travels. Red bus should be blocked with that type of service.. shame on red bus they are not able to resolve opened 2 tickets waited 20 days but no result,with bus operator it get resolved in 10 min. Thanks to Kadamba travels.. I am not gonna book ticket with red bus anymore. Please stop booking with Redbus and book directly with operators. Red bus value your customers, you are nothing without them..