DO NOT download this product!
I completely agree with the other bad reviews regarding their customer service. I only wish I had read these reviews before purchasing it. I have been trying to get a refund after the program was not working as it was supposed to. I tried ripping multiple dvd's and still didn't get the full movie as it was supposed to. I have been emailing with customer support and they will not give me a refund until I send them pictures of what the problem is. A money back guarantee, as stated in one of the other reviews as well, should be the customer gets their money back when they are not satisfied with the product. Not only am I not satisfied with this product, as it doesn't work the way its supposed to, I am equally dissatisfied with the customer service on getting me a refund. I have now sent them emails with screenshots of some of my issues with the program and now I will wait to hear back. Please save yourself the hassle and DO NOT buy this product. I only wish I had read the other reviews before purchasing it.