Ripped off
I have used Puls in the past with great success, so I called them to replace the igniter in our Samsung oven. The technician arrived early, checked the oven, and replaced the igniter. I was then billed $386 to replace a $36 part that took 20 minutes. The customer service group would do nothing to address my concerns. I got ripped off. Don't use Puls. After reading your response to my review, it is nothing more than a pathetic excuse to justify overcharging customers for simple repairs. I never agreed to the charges, I didn't sign anything approving the charges, so stop your BS about transparency. You ripped me off and I stand by that.