Huge Letdown
I ordered two cosplays from EZCosplay, both back in September (one September 14th, the other September 19th.) I set the wear date pretty early, just because I wanted it as soon as possible (October 11 and October 18th) so I could make adjustments as needed and ensure that I had them in time for the actual convention. I didn't expect them to get here by my wear date, but I did expect that the company would email me and tell me it wouldn't be ready by then. They did not - good thing I didn't actually need the costume at that date! Anyway... the first costume I ordered just shipped yesterday (October 22) and should be here tomorrow. The other cosplay, however... I just received an email from EZCosplay TODAY saying they were sorry but due to the busy season I will have to wait until the end of November for my other costume. Now, had they sent this email back at the beginning of the month, I wouldn't be so upset - at least then I could have either started attempting to make the cosplay myself or looked elsewhere. But now I'm exactly a month out from my event and don't have the time to make it myself, and I haven't been able to find another place that sells the costume that would have it done in time. Very disappointing, especially since prior to the email I had been contacting the company to ask about the cosplay and rarely got any response other than "it's processing" and "thank you for your understanding." Suuuuuuuper helpful. All in all, unless I am blown away by the product I receive tomorrow, I won't be ordering from EZCosplay again. Poor customer service and no updates until it's too late. I'm incredibly disappointed.