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krzysztof bilinski

英国

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Huawei Technologies

Poor quality bad customer suport

I am extremely disappointed with the HUAWEI WATCH 5 42mm LTE. I have owned this watch since it was first released, and it is still less than two years old. The battery lasts only around 8–9 hours, even with Always-On Display switched off. The battery life remains just as poor regardless of whether Battery Swing Mode is enabled. My wife mainly wears the watch as a watch and does not use it to make or receive phone calls. A battery that barely lasts a working day is completely unacceptable for a premium smartwatch. The watch has already been sent to Huawei for inspection, but it was returned with exactly the same problem. The battery life has not improved at all. Huawei advertises up to 3 days of typical battery life for the 42mm model in Standard mode and up to 5 days of typical usage in Battery Saver mode. Actual results depend on usage, but 8–9 hours under our conditions is nowhere near the advertised performance. For a relatively new watch in this price range, this is extremely disappointing. I expected much better quality and reliability, and the fact that the first service inspection failed to resolve the issue has made the experience even worse. I cannot recommend this product based on my experience. Update: Huawei contacted me and said they found other issues with the watch, but claimed there’s nothing wrong with the battery. The watch came back to me and still lasts only about 8 to 9 hours, yet Huawei insists everything is fine with the battery.

2026-10-16