My Service Agent is Kris Belle
My Service Agent is Kris Belle. I needed replacement dishracks for my Samsung dishwasher. Kris was transparent and informed me that the parts were on back order. I had placed this same order with Parts Warehouse and was told that I would receive my order with in 5 days. A week past my delivery date I receive an email stating this order was on back order. Not only was Kris honest about the back order but I found that I saved $66.00 by reordering with Encompass. I canceled my order with Parts Warehouse. Kris Belle was easy to work with and is an all-around great agent. Thank you, Kris,