Covid 19 Masks Ordered, Paid For, and STILL NOT SHIPPED!!!
I tried to order masks, at my own expense, to be handed out to my community during this pandemic. The order appeared to go through but, when I tried to order more masks, it wouldn't let me. I wondered if, perhaps it was the card I was using or maybe the seller had run out. NOPE! DH Gate had security flagged my first order (for no reason whatsoever) and then blocked me from making any other purchases on the site. When I figured this out, as requested, I uploaded my credit card into their verfication system to prove it was mine. Then I tried everything I could think of to get someone to expediate this review, given the severity of the need. I got nowhere with their automated service so I tried Facebook. It took another day before they got back with me. I responded immediately to a question they had but, then, silence. Again, a full day passes and they tell me that I have to email my card, ID, and bank statement showing that they had, in fact, charged me. Keep in mind, at this point it has been OVER FOUR DAYS since I first made the order and I wouldn't have even known there was a problem if I hadn't tried to order other things. Even if they respond to it immediately, you can imagine that the masks are not likely to get here anywhere near May 1st, which is when our governor plans to open up businesses again. UNBELIEVABLE!!!