Service - in Person Janice
The service from ENGWE – in person Janice – always responded very quickly. Replies to inquiries usually came the next day, at the latest by the second day. There were occasionally communication difficulties. These were then clarified together and led to a result in the sense that the problems I had identified were acknowledged. They were supposed to be addressed. Unfortunately, management then got involved, which resulted in the problems being deemed normal and nothing needing to be corrected. That's one way to 'solve' problems. Incidentally, I was offered compensation of €100, which was then also taken away by management. Contact with Janice over many weeks was pleasant and friendly. Just as you would expect from a customer service team. Many thanks for that and the 5 stars.