Returns - No US Return office - policy is sketchy
Order placed on 12/30/24. Order shipped 01/09/25. Return requested for items received 01/19/25. Contacted the company and asked for return instructions within the allowed 14 days. However, it took an extended amount of time to receive a reply because they were on holiday and the office was closed. When they finally got back with me on 02/03/25, I was offered a 15% coupon or refund 15% of the purchase price which was over $84. I was told that I shipping costs back to the company were very high and they wanted me to keep the products. Couldn't believe Tapestry Market doesn't have a US return office. Case is still not settled because 15% of $84 is not enough at $12.84. Last email 02/06/25 from them. Responded and have not heard back and asked for more money returned and I would accept that. After seeing this post, I was offered a refund 20% of the order. I am choosing to have this experience remain as written. I am pleased this complaint was read by the company. However, even though I will accept the refund amount I hope in the future they will be more clear about not having a return US office.