Deceptive Marketing Tactics--Disputed Charge
Just finished up a dispute with them regarding the trial that others have discussed in this thread. To be honest, I have a hard time believing the positive reviews at all. I am assuming they are strictly talking from a product quality perspective because the best skincare product I have ever used would not be enough for me to recommend their company. I was offered a "FREE SAMPLE" in which I would receive 4 sample items for just the cost of shipping. I placed this order on May 3 and then on May 31, I was charged $195.89 for a monthly subscription of those 4 items + 1 item I had paid to be added to the free sample gift. At no point in the checkout process had I agreed to a monthly subscription. I do not doubt that they probably have it in 6pt font somewhere near the bottom but regardless, what we are now discussing is the use of incredibly deceptive marketing tactics. I emailed the company BEFORE the charge fully hit my account, requesting a refund and cancellation. They do not refund, they do not accept returns. Going from $8 shipping under the guise of a FREE GIFT to then being charged monthly for almost $200 is massively irresponsible, disingenuous, and exploitative. They do not care about their consumers despite the fact their charge on my account would've put me into over-drafting my account. This is not how you keep new business. Countless companies, including software companies and airlines, have been targeted with lawsuits by FTC for things like hiding fees or terms, and preventing easy cancellation. Geologie's marketing practices feel no different to me. I was able to receive a refund with my dispute, however, avoid the hassle completely and do not buy from this company!