Worst "Overnight Shipping" Experience…
Worst "Overnight Shipping" Experience I've Had in 72 Years — Cost Me $150 + 4 Campground Days I ordered a trailer hitch part from etrailer while traveling from Arkansas to Montana. I was parked at a campground between Council Bluffs and Sioux City and needed the part to continue my trip. Amazon had the exact part for less than half the price with free shipping, but delivery was Thursday. etrailer showed it "in stock," so I paid more than double the Amazon price plus nearly $150 for overnight shipping because I could not afford to wait. Here’s what actually happened: 1. First "overnight" lie: On Tuesday morning I checked my order. It had only shipped that morning and UPS now showed Thursday delivery. So much for overnight. 2. Second "overnight" lie: My rep, Neil W., assured me another part would be sent overnight. Wednesday morning I checked tracking: Thursday delivery again, "by 9:00 PM." UPS confirmed it was never shipped overnight and only etrailer could fix it. 3. Ghosted when it mattered: I tried Neil W. again — no response. Called customer service, left urgent messages. Nothing. Zero callbacks while I'm stranded paying for 4 extra campground nights. The math: I paid 2x the part price + $150 "overnight" fees to get the same Thursday delivery date Amazon offered for free. Except now I’m also out 4 days of campground fees, fuel, and vacation time. The most frustrating part: Not the delay. Stuff happens. It’s paying a premium for "urgent" service, watching them fail twice, and then getting complete radio silence when you ask for help. If you can’t do overnight, don’t sell it. If you screw up, answer the damn phone. etrailer turned a 1-day problem into a week-long problem and charged me extra for the privilege. Verdict: If you actually need a part quickly, go literally anywhere else. "Overnight" here means "maybe Thursday if you’re lucky and we feel like answering." One star is generous.