Very disappointing
Very disappointing when dealing with service of process. Consistent failures to timely serve documents, consistent failures to update electronic database re status, and customer service’s failure to accept ownership of customer concerns. Customer service will merely tell you that the issue needs to be escalated and cannot give you more information. No one takes responsibility for ensuring that issues are resolved, which means you are required to continue tracking the progress and calling back multiple times. I used Rapid Legal for years without any issues. They are generally more expensive but at least they take ownership of issues and one rep will personally work with you to ensure any problems are resolved. What’s the point of using a cheaper service when you have to spend hours in call queues and on the phone to resolve all the issues.