The person did not provide any help or…
The person did not provide any help or solution. Just reassure that the package was not lost but in fact, this order was placed 14 days ago and I still don’t have my printer and my filament which create issue in my end. DHL (your 3PL/4PL) decided to give the package to a last mile operator that was already in strike (so no operations) resulting in that mess.