I dont know if the customer Service…
I dont know if the customer Service chat was a live person or some type of bot, but it was very prompt and helpful and answered my questions.
关于 ELEGOO
数据更新- 网站
- elegoo.com
- 分类
- 爱好与工艺品
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 944 条评价
- 差评回复率
- 90%（348/385 条）
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商家自述
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
以上内容由商家自行提供，未经平台核实。ELEGOO靠谱吗？
ELEGOO（elegoo.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 973 条用户评价，属于爱好与工艺品分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 90% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival. However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Outstanding and prompt service
Outstanding and prompt service. Member gave full and complete information to help me with my issue.
Can't get any free 3d drafting software…
Can't get any free 3d drafting software to work with the new elegoo centauri carbon 2 pro after paying over $500. Total rip off! Sent many emails for help to their support and haven't received any responses for weeks.
ELEGOO 回复2026-10-20
Dear customer, Thank you for taking time to leave your review. Sorry that you are not satisfied with our service. To confirm, we have replied to every email you sent us. It is possible that our replies were blocked or filtered by your email system and did not reach your inbox. Could you please check your spam/junk folder and confirm whether our email domain has been whitelisted? If you still cannot find our replies, please let us know an alternative email address, and we will be happy to resend them. Kindly confirm once you receive them. We are now following your issue and please do not worry, we will follow up the issue until solved. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority. Sorry for any inconvenience caused to you by this order. Best regards, ELEGOO Team
1 day after a connection issue
1 day after a connection issue. - I did not receive any answer from my support e-mail, yet. However, I did get ahold of someone through the website chat box, instantly !! Simple problem to fix, but one I hadn't thought of yet. So, Thank You !! again. P.S. I don't have any experience with 3D printing, So take this how you will - I LOVE THIS MACHINE (Centauri Carbon 2) !!! Thank You Elegoo !!!
Sent me a box covered in Toxic Resin.
I ordered a resin printer from Elegoo. The box showed up with resin all over the bottom of it (no idea what kid of resin), I didn't notice at first and kept the box in a room I slept in because I don't have a lot of room to store a large box Elegoo says I need to keep for 30 days for return purposes. I developed quite a bad respiratory illness and a sinus infection as well as eye irritation. I went to the doctor and was put on a lot of steroids. I then noticed that the box was the cause of my issues, i contacted elegoo and they have been refusing the return at first, then saying I need to pay restocking fees and shipping charges to return an UNUSED Item that never should have been shipped in this condition. They agreed to accept me sending it back to them, then asked me to send it to a completely different address on the other side of the country. They are trying to get me to cover their shipping costs to their inspectors, this is a significant extra cost to me double the shipping cost of returning it where it came from, instead of doing this themselves after causing me all these issues. I tried to deal with the company directly and they have been extremely difficult to deal with. Instead of just sending me a return label for an unused product they've created a very angry customer. This item was over $600 and was unused still with the plastic wrap on the product. I was in bed sick as a dog for a week before I realized the box was the cause. I put the empty box outside and started feeling better almost immediately. Then I brought it back in and packed the printer back up to send back and they refuse to send me a label. It's been in my house for 5 days. i don't know what to do. I have a very expensive item covered in a toxic chemical that I can not keep anywhere but inside my house.
ELEGOO 回复2026-10-21
Dear customer, Thank you for taking time to leave your review. I can understand why this has been so stressful, especially dealing with health issues at the same time. Regarding the return label, we have already provided one and suspect you may not have received it, so we are sending it again to your email address. Please check your inbox, including the spam/junk folder, for the return label. If you still cannot find it, please let us know and we will assist further. About the different return address: this is because new machines and second-hand/refurbished machines are handled by different warehouses. The return address may therefore differ from the original shipping address. This is to ensure your return is processed by the correct warehouse and to avoid any confusion or mix-up. Please use the address shown on the return label we sent. Regarding the return policy, our standard return window is 14 calendar days from receipt for eligible items. You can find the full details here: https://ca.elegoo.com/pages/refund-policy. Please rest assured that we are following your case closely, including the condition in which the shipment arrived, and we will follow up until this is resolved. We would also like to clarify that the product shipped to you was brand new and unopened, and it complies with our product safety policy. We understand your concern about the condition of the outer box, and we take this seriously. We are now following your issue and please do not worry, we will follow up the issue until solved. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority. Sorry for any inconvenience caused to you by this order. Best regards, ELEGOO Team
Elegoo customer support took the time…
Elegoo customer support took the time and had the patience to ensure my issues were 100% resolved. While I initially was hesitant about my product, the time they took to help is the main reason I just picked up another 3d printer from them. I trust that they will see me though no matter my issue.
Professional
The person that helped me was very patient and professional!
Never any problem with support or…
Never any problem with support or replacement. TTime difference is a frustration but they always get back to you.
great, high quality product
bought the elegoo neptune 4 plus and was amazing, i soon upgrading to the elegoo centauri carbon 2 bundle and i must say everything about this company amazes me, its budget friendly while also good quality. It took around 2 weeks, which is fast for me. I 100% will be buying from them again. I hope that they do leave it more of an open source printer rather than restricting the software. I have the elegoo neptune 4 and the carbon 2 and there something that bothers me a bit. I'm not able to access all the features in the carbon 2 with orcaslicer which is a bummer, however other than that its great. I do hope that they can maybe somehow leave it an open source.
The care the support and the precision…
The care the support and the precision of intel given was pristine.
Support was very quick to jump on the…
Support was very quick to jump on the chat. They offered relevant information about their products and help, but they were not pushy or judgmental.
I have had nothing but great Experiences
I have had nothing but great experiences from Elegoo! I was asked to fill this out after speaking with support about some coupon questions. I received prompt responses and courteous service. I own 2 Centauri Carbon, one emoji combo and one regular combo. Both are close to 400 hours and running great! They have been a wonderful addition to our small business. I am actually in the process of trying to become an ambassador and spread the word around campus! I'm also working with our fabrication lab at the school and debating picking up a resin printer, and I've had fantastic help. I know the school has recently ordered and received their Saturn 4 16ks, so I'm excited to see what their thoughts are!
I bought a Saturn 4 16k Ultra last…
I bought a Saturn 4 16k Ultra last sept. Had to replace the resin tray twice during this time due to the brass pins breaking, then two weeks out of warranty the Z axis broke so the printer is no longer working. I contacted customer service and they were good enough to send me what they believed would fix it, which was a mainboard but I am not going to try and replace this, it's not a an easy job and I don't believe the problem lies with the mainboard. A £600 printer should not break after 1 year of modest use, I am very disappointed by this experience and would never buy another Elegoo product again. After doing some research I see this is a common issue with these printers, so obviously a very bad design.
ELEGOO 回复2026-10-12
Dear customer, thank you for taking time to leave your review. Sorry that you have issue when using and we can understand your feelings very well. Currently the information you provided is limited and can't better confirm your order information. We tried to contact you and would like to provide support as soon as possible, please kindly have a check. Or you can contact us at https://uk.elegoo.com/pages/contact-support to solve. Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team
My experience with Elegoo has been…
My experience with Elegoo has been terrible thus far. I ordered a printer from Elegoo and paid for UPS shipping. The printer was sent via USPS and took forever to receive which is already bad enough however, upon receiving the package I discovered that they sent me the wrong printer; one of lesser value. I filed numerous customer support tickets only to be met with automated replies stating that Elegoo is on holiday. Over the coarse of this ordeal, I have received 3 different holiday emails, almost as if these people barely work at all. Finally getting in touch with a human, they are still working on getting me what I paid for. Responses have been few and late replies have been expected. It's been 2 months now. They have acknowledged the error, and have offered me a replacement and one free bottle of resin....I sent them a copy of the shipping and tracking number for the returned printer, and have yet to receive anything in regards to when my new printer will be shipped. This has been a terrible experience and I will never do business with these people again and I would suggest if you are looking for a printer, you source that from another company.
ELEGOO 回复2026-10-09
Dear customer, thank you for taking time to leave your review. Sorry that you have issue when using and we can understand your feelings very well. Currently the information you provided is limited and can't better confirm your issue. We tried to contact you and would like to provide support as soon as possible, please kindly have a check. Or you can contact us at https://us.elegoo.com/pages/contact-support to solve. Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team
Poor quality control
Poor quality control. Three out of four machines failed within two weeks of basic use (only using one filament type Elegoo branded). Support requests you to break warranty rules to troubleshoot. Unrecoverable errors experienced. Fourth machine has recovered from the error and is currently functioning. Unfortunare, since the machines are great when they work. UPDATE: Unrecoverable errors 801 and 803. Support aka you to open the machine which would void warranty.
ELEGOO 回复2026-10-07
Dear customer, thank you for taking time to leave your review. Sorry that you have issue when using and we can understand your feelings very well. Currently the information you provided is limited and can't better confirm your issue. We tried to contact you and would like to provide support as soon as possible, please kindly have a check. Or you can contact us at https://us.elegoo.com/pages/contact-support to solve. Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team
Poor Aftersales
Having placed 2 separate orders, ive had issues with both and customer service has been variable depending who you speak to. The camera on the printer stopped working within a month. When adding variety bundles, these change from the product page to the basket. Supports response is that this is not their issue and the customer is responsible and will need to pay return shipping and restocking fee’s. They send vouchers to use their own store that can’t be used in combination with any other offer or sale which they’re constantly having. Buy via a authorised seller to avoid issues
ELEGOO 回复2026-10-05
Dear customer, thank you for taking time to leave your review. Sorry that you have issue when using and we can understand your feelings very well. Currently the information you provided is limited and can't better confirm your issue. We tried to contact you and would like to provide support as soon as possible, please kindly have a check. Or you can contact us at https://us.elegoo.com/pages/contact-support to solve. Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team
Top-notch customer support
Top-notch customer support. I made a 3 star review for their vacuum bags because half of them leaked. Customer support reached out to me and offered me a partial refund for the trouble. Absolutely amazing (which is sad, because this should really be the standard).
CHAMPIONS OF BAIT AND SWITCH!!!
Constantly send me $10 discount codes but will not allow me to use them on any orders. I purchase over $150 and always refused discount code usage!
ELEGOO 回复2026-10-05
Dear customer, thank you for taking time to leave your review. Sorry that for the discount issue and we can understand your feelings very well. Currently the information you provided is limited and can't better confirm your order/account information. We tried to contact you and would like to provide support as soon as possible, please kindly have a check. Or you can contact us at https://us.elegoo.com/pages/contact-support to solve. Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team
Got a CANVAS and it basically broke my…
Got a CANVAS and it basically broke my printer. Followed the instructions and did 1 single filament print. Not any time I try to print at all I get an error message that the printer is jammed despite filament actively extruding from the extruder. Messaged customer service a detailed explain action and they're having me redo everything I already told them I tried. Very disappointing and I can't recommend the CANVAS because it either works fine or can brick you machine...
ELEGOO 回复2026-09-28
Dear customer, Thank you for taking time to leave your review. Sorry that you are not satisfied with our service. We are now following your issue and please do not worry, we will follow up the issue until solved. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority. Sorry for any inconvenience caused to you by this order. Best regards, ELEGOO Team
The elegoo ai did not fully help me but…
The elegoo ai did not fully help me but helped me unclog my elegoo neptune 3 hotend.