ELEGOO

Jetta Hale美国 · 写过 1 条评价 · 体验于 2026-09-19 · 发表于 2026-09-19

super nice and practical and cheap

Sending labels faster

The item was accepted for returns as there were some some part missing, Ken helped with the process and immidiately sent back to the shipper, I could not edit my previous review, hence submitted another review

i love the filament

i love the filament. does great with lighting effects delivery is fast. one of my fav places to buy filament to feed my printers.

Quality filaments for a great price.

Jonathan Castillo美国 · 写过 1 条评价 · 体验于 2026-09-15 · 发表于 2026-09-16

Very fast response

Very fast response. And very helpful. Eager to help.

Choose a better brand that is compatable with its own app

Elegoo centauri carbon canvas is just junk, customer service sent me some new parts because of Error 103 but i cannot be bothered to have to fit them! Also did not know their own app is not compatible with this printer and even my Linux pc won't work with it properly either! 2 weeks of 3d printing struggles its going in the Canal where it belongs! Too much hassle to return it as i didn't buy it from Elegoo! I thought 2d printing would be a fun easy hobby? Elegoo has ruined ny experience and i have now lost interest! 🙄

Great customer service

I ordered a Centauri 2 multicolor printer and the image I seen after purchasing didn't look like the right printer so I cancelled it. I ended up getting a upgraded version and they made the cancellation effortless..thanks elegoo. Can't wait to try this out I'm more excited then the pointer sisters. (Ifykyk)

Ethan Steffen美国 · 写过 1 条评价 · 体验于 2026-09-10 · 发表于 2026-09-12

Elegoo's AI assistant is amazing and…

Elegoo's AI assistant is amazing and helped me fix my stringing issue on my .2mm head with PETG-Pro. My only complaint is the lack of official Elegoo testing and standards for weird scenarios to help their fans and customers. Great company so far I just wish they sold the nozzle wrenches and nozzle cleaners for the centauri carbon printers. I nocked them down to 3 stars because of how unreliable the Canvas muilti color upgrade is and how it has made my printer not work and contuinulusly failing prints due to the Canvas.

Tech support was SUPER helpful

James Sullivan美国 · 写过 1 条评价 · 体验于 2026-09-10 · 发表于 2026-09-12

A great support on my learning curve.

I got a hold of customer service and gave them the error number which narrowed the problem. They had the way to fix it thru wiki, which stepped me thru the repairs to troubleshoot and repair. I had it up and running in 30 minutes. All equipment will break, it how to fix or get it fixed. They seem to have that taken care. And you can't beat there price, parts availability, and product support. China made, but supported in America.

Live Chat was actually very helpful!

The 'Live Chat' on the site was able to answer my questions from replacement parts for my printers to some general maintenance, way more than I expected from what usually is just a sales person or bot. Good! Also, anything Ive purchased has always shown up within a day or two!

Good Communication and willing to help…

Good Communication and willing to help you the best way posible.

Christopher Stobs-Stobart澳大利亚 · 写过 3 条评价 · 体验于 2026-09-09 · 发表于 2026-09-09

Dangerous overheating fault, then weeks of testing, then a refusal to warranty the damage it caused

My Saturn 4 Ultra 16K's UV screen started staying on continuously, driving the internal temperature to roughly 90–100°C — that's an uncontrolled heat event with no automatic cutoff, in a printer that sits right next to flammable UV-curable resin. Elegoo has since acknowledged this was a hardware/controller fault. What followed was over a month of Elegoo-directed troubleshooting: firmware reinstalls, repeated test prints, videos, and photos, at their request, trying to rule out their own theories. That process burned through resin and consumables and got harder to justify once the LCD itself started failing — large dead zones, dead pixels, uneven exposure, all while I kept testing because they kept asking me to. Elegoo confirmed the LCD damage but wouldn't warranty it — first calling it "wear and tear," then, when that didn't hold up, claiming the damage pattern was "unrelated" to the very heat event they'd already acknowledged. Their offer after 5+ weeks and 28 emails was a 20% discount code, not a warranty fix. Twice during this process they claimed to have sent replies I never received, adding more delay on top of the weeks I'd already spent testing. Now pursuing a card chargeback and a complaint to Consumer Affairs Victoria.

After a few weeks

After a few weeks, my CC2 printer camera stopped working; after trying to resolve the issue myself, I contacted their support team and a replacement camera was sent to me, resolving my issue.

Cooper Heiser美国 · 写过 1 条评价 · 体验于 2026-08-20 · 发表于 2026-09-08

broken

Sent me a broken printer and wouldnt refund me after tons of emails back and forth and kept encoureging me to fix it.

Hector Marquez美国 · 写过 1 条评价 · 体验于 2026-09-07 · 发表于 2026-09-07

Quick response on getting a replacement…

Quick response on getting a replacement part with link to purchase for my toolhead fan.

They still can't pack their orders.

Months, and hundreds (if not thousands) of rolls ordered later, and they STILL can't pack their orders. They claim it's a third party that does it. Great, Get a better third party. It's YOUR responsibility to handle that.

Enis Zulufepuštampašić克罗地亚 · 写过 2 条评价 · 体验于 2026-08-26 · 发表于 2026-08-31

Elegoo... no more

My sixth 3D printer is the CC2, which is also my fourth Elegoo printer. I probably wrote you the best review you've ever received, but it was obviously too early... The other day, when I was supposed to take a break to insert the nuts, my CC2C stopped in place, so the head stayed on the material and I had no room to do my work. I googled a bit and found out that it was a problem that was caused by uploading the latest firmware ?!?!? The first question is - how could it happen that the firmware was uploaded without my permission??? O.K. I wrote an email and described the problem THAT ELEGOO HAS BEEN AWARE OF FOR DAYS BECAUSE THEY F*CKED UP A HUGE NUMBER OF USERS... also, they already have a new firmware that solves the problem... I never got back to a female person by email asking me to send a video with a documented problem and a copy of the invoice so they can see who I am. I lost my temper there. She should have just directed me to the new firmware, and she's asking me for a copy of the receipt - because even after the fourth printer I bought, the masters are not able to recognize me by email address, and about the recording of the problem that half the world is talking about... not to mention Basically... A DISASTER. I think this is my last Elegoo

I have ordered 3 printers but I didnt…

I have ordered 3 printers but I didnt receive any of them. Dhl shows that delivery is not posible and they have returned items directly to the sender (Elegoo). But Elegoo still say that they didnt receive items back and dont want to give my money back.My order number is #EDE25097. Scam

Dustin Williams美国 · 写过 1 条评价 · 体验于 2026-08-29 · 发表于 2026-08-30

Support is alway extremely helpful and…

Support is alway extremely helpful and get issues resolve usually within 48 hours and replacement part shipped out even before a tech support response.