Elegoo... no more
My sixth 3D printer is the CC2, which is also my fourth Elegoo printer. I probably wrote you the best review you've ever received, but it was obviously too early... The other day, when I was supposed to take a break to insert the nuts, my CC2C stopped in place, so the head stayed on the material and I had no room to do my work. I googled a bit and found out that it was a problem that was caused by uploading the latest firmware ?!?!? The first question is - how could it happen that the firmware was uploaded without my permission??? O.K. I wrote an email and described the problem THAT ELEGOO HAS BEEN AWARE OF FOR DAYS BECAUSE THEY F*CKED UP A HUGE NUMBER OF USERS... also, they already have a new firmware that solves the problem... I never got back to a female person by email asking me to send a video with a documented problem and a copy of the invoice so they can see who I am. I lost my temper there. She should have just directed me to the new firmware, and she's asking me for a copy of the receipt - because even after the fourth printer I bought, the masters are not able to recognize me by email address, and about the recording of the problem that half the world is talking about... not to mention Basically... A DISASTER. I think this is my last Elegoo