I needed to cancel our fare from Guilin…
I needed to cancel our fare from Guilin to Guangzhou and buy new tickets from Guilin to Hong Kong same day. The staff from China Highlights were very helpful and advised what I should do late night when we realized we needed to rebook for next morning. When canceling a train ticket, you are subject to 20% cancellation fee and you will not get back the service fee, which seems a little high; 22% of total fare. However, the service was excellent.