Very bad management – just looting people. Do not buy a Rotimatic.
Very bad management – just looting people. Do not buy a Rotimatic. It is the worst product I have ever purchased. This is the worst experience I've ever had. I bought my original Rotimatic in 2023, but it was faulty from the beginning. The dough got stuck every time, causing constant problems. Instead of replacing the defective machine, they kept patching it up with temporary fixes. After just two years, the machine completely stopped working. I wasted around £1,600 for nothing. To make matters worse, there is no customer support in the UK. My experience with this company has been extremely disappointing. Despite that, I ordered the Rotimatic Next because my family needs fresh chapatis and I can't make them myself. Unfortunately, I have been left waiting for a refund instead. See the result—I'm still waiting for my refund. This has been a very frustrating and disappointing experience. Following email : I have not yet received any email confirming the delivery of my RomiMac Next order. In your previous email, you stated: “We also acknowledge your request regarding the status of your order. Please be assured that we are actively working to get your machine shipped as soon as possible. If we are unable to ship the machine within the next two weeks, we will proceed with the cancellation process as requested.” caused to you. As per your request, I have submitted a request to cancel your Order 82341. The reference number is RO184942. You will receive the full refund for the amount paid at the time of placing the order within 30 days of cancellation. I appreciate your patience and understanding. Warm Regards, Parul Godika Rotimatic Customer Concierge Lead