Absolute Scam: Refused Cancellation, No Refund, and Fraudulent Business Practicesx
DO NOT BUY FROM EZCOSPLAY. This company is operating with deceptive practices, refuses to honor its own cancellation policy, and appears to be using a fraudulent address to avoid accountability. I placed an order (Order #5000233826) and within less than 24 hours—well within their stated cancellation timeframe—I requested a full refund. This was not a change of mind after receiving a product; this was an immediate cancellation request before the order had even been processed. Timeline of Deception: October 9, 2025: Order placed and cancellation requested via support ticket (documented with screenshots). October 10, 2025: I followed up multiple times via email. The representative initially acknowledged the request, calling the cancellation process "just a formality," essentially confirming they intended to cancel the order. October 13, 2025: Despite receiving confirmation, NO REFUND was issued, and the company stopped responding to my requests. Their failure to follow through on a simple, timely cancellation is not just poor customer service; it is fraudulent. After more than three days of being ignored, I was forced to initiate a chargeback with my credit card issuer, American Express. Red Flag Warning: Bogus Business Address This company lists an address of 13970 SW 72nd Ave, Portland, OR 97223, US. Upon investigation, this address is not legitimately registered as a business entity or place of operation for Ezcosplay with the Oregon Secretary of State Corporation Division. This highly suggests they are using a fake or shell address to avoid legal recourse and accountability. I have reported Ezcosplay to the FTC for deceptive and fraudulent business practices and will be filing an additional complaint with the Oregon Secretary of State regarding their unregistered business status. Save yourself the time, headache, and stress. Avoid this company at all costs. They will take your money and refuse to honor their promises, forcing you to fight your bank to get your money back.