Nothing but frustration
On June 25th we selected Maggie and expected delivery was July 9th.on July 1st., the delivery date was changed to the week of August 3rd. On July 2nd. you sent me a list of required items necessary for her pick up, which I purchased immediately. I also, at your advice, I purchased health insurance. Just so you know, the free month of the health insurance is gone and another total waste. I inquired about some training, but because of the delayed receipt, I lost their discount. July 16th., I requested the breeder begin potty training, again, with your great put off skills just said it was our responsibility and I don't believe there was any contact with the breeder but if I had any questions about potty or crate training, you would be happy to help, again useless. On July 21st., we considered choosing a different puppy that was ready to travel. Your team informed me because of transportation issues the other dog's delivery date would be the week of August 3rd., THE SAME WEEK AS MAGGIE'S DELIVERY. On July 29th I received a phone call from you trying to sell me Nutri-Cal. During that call Maggie's delivery was confirmed as the week of August 3rd. Last week, I inquired as to why there were no delivery information on the website as you promise to post that information the week before delivery. I told your person this was the week prior, again, with the "put off" information and told me the week before included Sunday! At 3 o'clock on Sunday after one more "put off" email, "Were waiting for the final confirmation from the transportation team." I called and after I insisted on more information the team member told me delivery would NOT be the week of August 3rd., but would be the following week. I insisted on a reason I was provided incorrect information more than 3 times, now your team member was speechless and couldn't provide any reason or new information.