Was a bit worried but now very pleased
I ordered a personalised item some time ago thinking I was prepared to risk it being dodgy tat. I was so pleased I ordered another when it arrived. Some months later I ordered three more personalised gifts. The delicate items arrived promptly and well packaged. However, one of them had random spots in the printing finish. I emailed off expecting to never hear back. I got a very quick response with an apology and a promise a replacement would be sent. A new perfect item was received soon after. Brilliant service. I'm now a huge fan.