slow but real contact with customer service
I have ordered a lamp on the website without registering. Then I received a confirmation of order but nothing about the equipment shipment. It is not easy to contact the customer service team, possible only by email, I did it and after some time I received a reply. After 2 exchanges I understood that the precise size and colour I ordered were not immediately available. As I needed the lamp on due date for a gift I had to ask the cancellation of the order with refund of the full amount. After some days it was done, thanks to the customer service team. I would say this brand is definitely a serious reference for e-trade.