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家居与园艺

Kikilighting

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254 条评价

4.3254 条评价
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关于 Kikilighting

数据更新
网站
kikilighting.com
分类
家居与园艺
所在地
中国
状态
待认证
近 12 个月
74 条评价
差评回复率
31%（12/39 条）
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+8617682162085[email protected]kikilighting.com

Kikilighting靠谱吗？

Kikilighting（kikilighting.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 254 条用户评价，属于家居与园艺分类，口碑良好。83% 的评价为 4 星及以上，14% 为 1 星；商家回复了 31% 的差评；评价主要围绕质量、客户服务。数据最后更新于 2026-10-25。

评价综述

AI 生成

Reviewers had a great experience with this company. Customers frequently praise the helpful customer support team, noting that staff members respond quickly and efficiently resolve any purchase or shipping issues. Many buyers also mention that these gorgeous lamps look stunning, providing warm and pleasant lighting that perfectly matches online photos and room aesthetics. Some reviewers were not happy with the delivery times, experiencing significant shipping delays, poor package tracking, or missing items from their orders. A few individuals also noted receiving low-quality items or incorrect models that did not match the specific descriptions advertised on the website.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

A
Amelia Storr英国 · 写过 2 条评价 · 体验于 2026-09-09 ·

I paid £300 for a light that did not…

I paid £300 for a light that did not come with the right parts and does not function as the image suggests. The images are copied from another website. When I asked for the parts they said they were all there when they clearly were not. I asked for a full refund and they said they would only offer a partial refund for the lamp shade which came dented rather than the whole light which does not have the right parts.

Joey Wichtrup德国 · 写过 1 条评价 · 体验于 2026-09-21 ·

Shady offers and restocking fees

I purchased a lamp and decided to return it. The lamp was never used and was returned in completely intact, original packaging. KiKi Lighting themselves confirmed in writing that the lamp and packaging were “completely intact and unused” and that it fully met their return requirements. However, they informed me that I would have to pay a 20% “restocking fee“. What I find particularly concerning is that their own published return policy contains contradictory statements. They also started to give shady offers, if I would keep the lamp instead.

Aion Aion荷兰 · 写过 1 条评价 · 体验于 2026-08-20 ·

Chinese products for a reasonable price...

Kiki lightning is a reseller of Chinese products. You pay for what you get. We ordered in August 2026 a “Bauhaus-stijl vintage glazen hanglamp KL38 - Kleur : Blanc” (Bauhaus-style Vintage Glass Pendant Lamp KL38 - Color: Blanc). But we found out that both frosted glass lamp shades weren't flat on top. The lamps were hanging quite crooked. We send a complained to Kiki Lightning about the lamp. They said: 'To make up for our apology, we'd like to offer you a special discount—10%. Is that okay?' --- Of course not... We wanted a lamp that isn't crooked. After some time back and forth, we came to an agreement for them to send new glass lamp shades. After 1 month of waiting we finally got them. They actually are straight. I would like to thank Janice for keeping her promise. A learning tip for us... Never buy cheap Chinese lamps ever again.

M
Mark英国 · 写过 4 条评价 · 体验于 2026-07-14 ·

Zero response

So far zero communication back from Kiki lighting customer care (10 days in waiting). Waiting for a product that, judging by all one star reviews on trustpilot, probably is going to be a low quality product (if it even arrives). Should have read the trust pilot reviews before impulse buying!

M M德国 · 写过 1 条评价 · 体验于 2026-06-22 ·

Very bad product quality and overpriced

Didn‘t send proper tracking information. Had to ask multiple times and it took more then one month for the product to arrive. Be aware that you are ordering a product from China. The package was poorly packed and the product quality was very bad and not aligned to what was advertised on the website. Cheap materials and poorly manufactured and absolutely overpriced.

A
Anonymous法国 · 写过 4 条评价 · 体验于 2026-06-23 ·

Not the color I expected, acceptable resolution

I made a purchase, awaited notification, tried to track package by entering order number and email, search engine unable to find my purchase. Wrote to support@ twice, no response. Made querie with chatbot, nothing. whatsapp account disconnected. After leaving a not good review, I received a response that it has been delivered ( it had), and was happy to locate and open the well packaged item...that was not amber (Verre ambré) but bright, translucent, mango-colored orange. UPDATED COMMENT: I was able to reach customer service via email, and after many thoughtful exchanges they offered to accept a return...but I would have to pay for shipping to China. We finally agreed to a partial refund. The lamp itself is very pretty, just not the color I expected.

Alba Balada西班牙 · 写过 3 条评价 · 体验于 2026-05-01 ·

Terrible experience

Terrible experience. They sent me fake items that looked nothing like the pictures on their website. When I tried to return them, they refused unless I paid for shipping back to China, which from Europe is extremely expensive. I also had no confidence that they would actually refund my money once they received the items. In the end, I was left with fake lamps that did not match what I purchased, and the company refused to accept the return or refund nearly €500 that I had spent. The customer service was just as bad. At one point, they told me to destroy the items, send them photos as proof, and then they would refund me. Another suggestion was that the lamps were “amazing” and that I should simply give them to friends or neighbours. It was incredibly unprofessional and completely unacceptable. I would strongly advise against trusting this company.

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