Kikilighting（kikilighting.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 254 条用户评价，属于家居与园艺分类，口碑良好。83% 的评价为 4 星及以上，14% 为 1 星；商家回复了 31% 的差评；评价主要围绕质量、客户服务。数据最后更新于 2026-10-25。
Reviewers had a great experience with this company. Customers frequently praise the helpful customer support team, noting that staff members respond quickly and efficiently resolve any purchase or shipping issues. Many buyers also mention that these gorgeous lamps look stunning, providing warm and pleasant lighting that perfectly matches online photos and room aesthetics. Some reviewers were not happy with the delivery times, experiencing significant shipping delays, poor package tracking, or missing items from their orders. A few individuals also noted receiving low-quality items or incorrect models that did not match the specific descriptions advertised on the website.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。The order was straightforward but there was a delay in the whole delivery but this was clearly stated at the beginning (Chinese New Year). I made a mistake with my order and customer service was quick to help me out and change my order for me. The 3 pendent lamps that I ordered are of good quality and I'm very happy with them. I thoroughly recommend Kikilighting.
Very good customer service. The seller was attentive and helped resolve the situation. Communication was smooth and professional.
Seemed legit but orders didnt arrive until now.
Outstanding service. They provided prompt support, communicated clearly, and treated me with professionalism and kindness.
The lamps are great quality and the customer services response was very friendly - I would recommend!
The customer service is very nice and friendly and reactions mostly in 1 day.
I wanted to return the lamps, which unexpectedly proved impossible because, according to customer service, the nearest warehouse was in China. Despite this inconvenience, customer service found a satisfactory solution and refunded part of the price.
A very accommodating customer service with pleasant and uncomplicated communication.
Great support, with all questions answered. I am very happy with the new lamps.
We love the lamps, could only recommend!
I ordered a lamp and it didnt function at all after we took time and hired professional to install it. The G9 lightbulb didnt work at all from Europe.
I ordered from them, it seemed like a serious company, but it's a total scam, a ghost company. I spent 150 euros on nothing. I ordered in the first week of December, it said it would arrive before Christmas. It didn't arrive. I sent many emails, nothing. I wrote on Instagram, they replied, they said they would get back to me and they never did it again. It was probably a robot, something to make it seem real so they could cheat. It's the first time I've ordered something and got a scam. Avoid this company as much as you can. Zero.
I had several questions for Kiki lighting and they were excellent. A quick response time and a very positive experience buying from them. Would highly recommend.
Received the order after one month. For the price, I was expecting some kind of instruction with the fitting - we had to assemble it. Literally nothing in the box or on the online listing to show instructions on how to assemble (we have 3 pieces we don’t know how/where to use properly !), how to install it, or what bulb types/wattage to use etc. Thankfully have an electrician friend, but if we didn’t it would have cost even more. Would not purchase from KiKi again. Left this review on their site, but it’s still pending so they’re not publishing any lukewarm review. Be warned when shopping their site
They have been a superb help throughout the process. I give 5 stars!
The lights are amazing ! It really corresponds to the one on the website. They are easy to fix, even for someone with no electricity experience like me ! The customer service is awesome as well !
I have ordered a lamp on the website without registering. Then I received a confirmation of order but nothing about the equipment shipment. It is not easy to contact the customer service team, possible only by email, I did it and after some time I received a reply. After 2 exchanges I understood that the precise size and colour I ordered were not immediately available. As I needed the lamp on due date for a gift I had to ask the cancellation of the order with refund of the full amount. After some days it was done, thanks to the customer service team. I would say this brand is definitely a serious reference for e-trade.
After we received a damaged pendant lamp, Kiki was willing to send us a new one, which we received in perfect condition.
We bought 5 pendant lights on kikilighting and we contacted the company by email to make some modification to our oder. Their reply was fast and the lamps we receive are of good quality, not damaged by transport and with the specifications required. OVerall, this is a very good experience; thank you
共 254 条符合条件的评价
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