Very disappointing experience – Payment taken, but no order confirmation
I ordered a pendant lamp from Soholife.nl after finding their website through a sponsored Google advertisement.
I completed the payment via PayPal, and the money was immediately deducted from my account. However, I received no order confirmation, no order number, and no information about my purchase.
This is completely unacceptable and raises serious concerns about the reliability of this online store.
After placing my order, I discovered numerous negative reviews from other customers reporting delivery problems, poor customer service, and difficulties obtaining refunds.
I deeply regret trusting this website and making a purchase.
I strongly advise potential customers to be extremely cautious before ordering from Soholife.nl.
I expect the company to provide immediate clarification regarding my order or issue a full refund.
The lamp arrived but it did not turn on. When I emailed customer support about the defective product they wasted my time with several pointless emails where they tried to explain how to reattach internal components of the defective lamp. They sent a video explaining how to fix the broken components but the instructions were not in English. I tried to follow their instructions but it did not work. They then refused to refund me. Total scam of a company
Very nice experience. Perfect communication. The products are beautiful and this is not the first time, we do business with Soholife. And it will continue.
Highly recommended! Thank you for the nice work.
When the delivery went wrong and the package accidentally got send back by the delivery service. They send me a personal email and were willing to send it again.
We order two lamps from Soholife - the Veleora Bauhaus in both the colors blue and gold.
Because we ordered two lamps, we immediately got a volume discount of 13% - this made buying the lamps worth while.
It did take a while for the lamps to arrive as they were shipped from PRC, but they were well and securely packaged. Now that we have installed them in the bedrooms they are simply magnificent and we are very happy with the result. They really fit in well into the interior of our apartment and the bedrooms are complimented by their presence.
We are very happy with the lamps and would recommend using Soholife to other customers.
In one word, this is a Chinese SCAM!!! I bought two chandeliers, quite expensive ower 500€ price. After a month of waiting, I contacted them about the shipment and they replied that I had to pay an additional few hundred euros because the production cost increased since the day I paid.
Communication with them will always decide in their favor and twisted turned and lies on every single mail
In their today's mail they refused to refund my money if I do not remove review on Trust Pilot.
They texted me: We could have amicably resolved this matter and refunded the payment. However, since you have posted a negative review, we have already suffered significant losses from this transaction. If you do not wish to remove the negative review at this time, we can only refund correspondence to our loss.
Now it has been more than two months since my payment I didn't receive any ordered items and now they are conditioning the repayments with me deleting my review on Trust pilot!!!!
This is how deeply scamming Chinese company they are. They should be prosecuted!!!!
Absolutely terrible experience.
I ordered a lamp worth more than €200 and after weeks of waiting the package still appears stuck in China with no real tracking updates. Customer service keeps sending contradictory explanations and asking for more patience, while offering a ridiculous €10–15 “compensation” for a huge delay.
What is even worse is that they claim I selected “standard shipping,” when during checkout there was no alternative shipping option available at all — only free shipping was shown on the website. Now they are even asking me to pay an additional €80–100 for expedited shipping after already paying over €200.
The tracking information has barely changed for days, communication feels evasive, and getting a refund is unnecessarily difficult.
Very disappointing customer service and extremely unprofessional handling of the situation. I would strongly advise others to think twice before ordering from this company.
The lamp that arrived is not per the advertised item. I exercised my right to the cooling off period and I expected a full refund. Having haggled over the refund for nearly 3 weeks I am resigned to the fact that I will never get the full refund I am entitled to. Please do not use this organisation. They are a Chinese drop shipper, fronting themselves as an NL organisation.
Their customer representative, Joy (probably an Ai generated chatbot) is charming but highly frustrating as you get nowhere with them. I learn my lesson. I will buy local and research very carefully who I am buying from. (I should have used Trustpilot before and not after the purchase…)
I have bought most of my lights for my new house from here and I have been so happy with the quality, price and customer service. They have a great selection and I can always find something different.
They are thieves, stay away from them, it has been two months they didnot ship anything, there is no customer service, there is no response to emails. STAY AWAY.
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