Great customer service
There were some problem with the delivery but the customer service answers very Quick and nice and offers us a good solutions. Happy for ordering at KikiLighting!
About Kikilighting
Data updated- Website
- kikilighting.com
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 74 reviews
- Replies to negative
- 31% (12/39)
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Is Kikilighting legit?
Kikilighting (kikilighting.com) has a 4.3 out of 5 rating on OK.one, based on 254 user reviews collected here. It is listed under Home & Garden and its reputation is good. 83% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 31% of negative reviews; Reviews mostly discuss Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the helpful customer support team, noting that staff members respond quickly and efficiently resolve any purchase or shipping issues. Many buyers also mention that these gorgeous lamps look stunning, providing warm and pleasant lighting that perfectly matches online photos and room aesthetics. Some reviewers were not happy with the delivery times, experiencing significant shipping delays, poor package tracking, or missing items from their orders. A few individuals also noted receiving low-quality items or incorrect models that did not match the specific descriptions advertised on the website.
Auto-generated from all reviews of this business. For reference only.What people say
I received my order like told
I received my order like told. Everything was in a good packaging. Pay attention, every parts are inside and good protected. The Customer Service Team, was very helpful. I want to thank Monica for all the help. I m 100% satisfied
Never buy here
Never buy here. This dropshipper had no intention to deliver quality products. I received a moldy, rusty lamp that looks cheap. They try to make you accept a discount or pay for a very expensive return, instead of taking responsibility for their product.
Good customer service
I paid £300 for a light that did not…
I paid £300 for a light that did not come with the right parts and does not function as the image suggests. The images are copied from another website. When I asked for the parts they said they were all there when they clearly were not. I asked for a full refund and they said they would only offer a partial refund for the lamp shade which came dented rather than the whole light which does not have the right parts.
Shady offers and restocking fees
I purchased a lamp and decided to return it. The lamp was never used and was returned in completely intact, original packaging. KiKi Lighting themselves confirmed in writing that the lamp and packaging were “completely intact and unused” and that it fully met their return requirements. However, they informed me that I would have to pay a 20% “restocking fee“. What I find particularly concerning is that their own published return policy contains contradictory statements. They also started to give shady offers, if I would keep the lamp instead.
Chinese products for a reasonable price...
Kiki lightning is a reseller of Chinese products. You pay for what you get. We ordered in August 2026 a “Bauhaus-stijl vintage glazen hanglamp KL38 - Kleur : Blanc” (Bauhaus-style Vintage Glass Pendant Lamp KL38 - Color: Blanc). But we found out that both frosted glass lamp shades weren't flat on top. The lamps were hanging quite crooked. We send a complained to Kiki Lightning about the lamp. They said: 'To make up for our apology, we'd like to offer you a special discount—10%. Is that okay?' --- Of course not... We wanted a lamp that isn't crooked. After some time back and forth, we came to an agreement for them to send new glass lamp shades. After 1 month of waiting we finally got them. They actually are straight. I would like to thank Janice for keeping her promise. A learning tip for us... Never buy cheap Chinese lamps ever again.
The product is lovely and the customer…
The product is lovely and the customer service team have been great
Gorgeous and great build quality
We were a bit skeptical because we didn't know the brand, but the experience was great. The delivery was fast, the build quality was higher than expected, and we loved how it looks in our dining room!
Responsive customer service
Customer service were very quick to respond to my email about an error made in my order and we found a good solution. Overall a good experience.
My parcel was unfortunately returned…
My parcel was unfortunately returned and the customer service immediately contacted me and helped me out so I could still get my beautiful lamps. I would 100% recommend this shop.
Even though I had a problem with the…
Even though I had a problem with the product, the customer service was really helpful and made the whole difference to replace parts and solve my problem
Zero response
So far zero communication back from Kiki lighting customer care (10 days in waiting). Waiting for a product that, judging by all one star reviews on trustpilot, probably is going to be a low quality product (if it even arrives). Should have read the trust pilot reviews before impulse buying!
We are extremely happy with Kiki…
We are extremely happy with Kiki Lighting and even happier with the lamp. Very high quality and exactly what we had in mind. It fits perfectly over our dining table. Ordering and shipping was super easy and fast.
So happy with the products I've bought …
So happy with the products I've bought and received rapidly with fast shipping. Great comunication with Customer Service who helped me when I've to buy again a lamp we broke at home. They upgraded my shipping for free as I forget to do it. Many thanks to Anya !!!
Very bad product quality and overpriced
Didn‘t send proper tracking information. Had to ask multiple times and it took more then one month for the product to arrive. Be aware that you are ordering a product from China. The package was poorly packed and the product quality was very bad and not aligned to what was advertised on the website. Cheap materials and poorly manufactured and absolutely overpriced.
Not the color I expected, acceptable resolution
I made a purchase, awaited notification, tried to track package by entering order number and email, search engine unable to find my purchase. Wrote to support@ twice, no response. Made querie with chatbot, nothing. whatsapp account disconnected. After leaving a not good review, I received a response that it has been delivered ( it had), and was happy to locate and open the well packaged item...that was not amber (Verre ambré) but bright, translucent, mango-colored orange. UPDATED COMMENT: I was able to reach customer service via email, and after many thoughtful exchanges they offered to accept a return...but I would have to pay for shipping to China. We finally agreed to a partial refund. The lamp itself is very pretty, just not the color I expected.
Great experience
Fast delivery and within the delivery time given. Lamp looks great, according to description and photos.
Terrible experience
Terrible experience. They sent me fake items that looked nothing like the pictures on their website. When I tried to return them, they refused unless I paid for shipping back to China, which from Europe is extremely expensive. I also had no confidence that they would actually refund my money once they received the items. In the end, I was left with fake lamps that did not match what I purchased, and the company refused to accept the return or refund nearly €500 that I had spent. The customer service was just as bad. At one point, they told me to destroy the items, send them photos as proof, and then they would refund me. Another suggestion was that the lamps were “amazing” and that I should simply give them to friends or neighbours. It was incredibly unprofessional and completely unacceptable. I would strongly advise against trusting this company.
Helpful and Efficient Support for Lamp Issue
I had an issue with the lamp, and the support team was very helpful. They responded quickly and offered several solution options. Everything was resolved efficiently, and I really appreciate their support and professional approach
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