Kikilighting

Dear Customer, We got your comment, yes you purchased a white chandelier, we sent a white version, but you said you should have received the black one, we checked with you, it was you who ordered the wrong one, so we would like to ask if you can accept us re-shipping the black version, in order to reduce the loss on both sides, we think it is reasonable. We confirm with you the reason for the return, if the lamp does not meet your expectations and you do not like it, you can of course choose to return it and return it to our overseas warehouse, we have never evaded any refund, we hereby promise . It just because you said in your email that you wanted the black version, we thought it was a negotiable event， so we didn't give you the return address once received your email. Eventually you will still get your refund, and we hope you can update the review. Thanks Customer Service Team

Hello, [email protected] This is our customer service mailbox. For emails sent by customers, we will reply within 24 hours. Please tell us your order number and we will check it for you. Please reconfirm whether the email address you entered is correct. Sorry for the inconvenience, we look forward to your letter and reply. Thanks. Kikilighting customer service team

Hello Laura， I'm sorry to bring you a bad shopping experience. In fact, generally parcels only need to be transported within 1 month. This parcel has stayed at the customs for a long time. We have provided you with contact information to cooperate with you. At the end, you refused to accept the package. We also refunded you in full amount and provided a screenshot of the refund. Yes，It really took you a long time to ask for your refund. You did not realize that you were using a credit card Paid, but keep saying why we don't use Paypal to refund. It is our rule that the refund will be returned to the customer's payment account. Anyway, thank you for your purchase and wish you a happy life. Kikilighting customer service team

Hello， The authenticity of customer reviews is determined by the Trustpilot system. We believe in Trustpilot’s technology, just as we believe that you are a normal consumer and not our competitor, we believe that the system will bring us the most real customer reviews. Not all praise. Have a good day! kikilighting Team

Hello, Dear Griptopia. The refund policy on our website clearly states that within 30 days of receiving the order, if you have not used the product and it is still in its original packaging, you can apply to us for a return. After we verify, we will help you process a refund after receiving the returned product. Many pages on our website show email contact information, and if you have any questions, please feel free to contact us for consultation. But you did not tell us where the problem was, nor did you contact us. So we are not sure whether the situation you said is true. KiKi Lighting Customer Team

Hello, Dear Sofia. We will do our best to help you solve any problems. If you have any questions, please feel free to contact us. Email: [email protected] KiKi Lighting Customer Team

Hello, Dear Philippe Stepniewski. Vertigo pendant lamp uses the same craft and materials as the original. If you have any questions, please feel free to contact us. Email: [email protected] KiKi Lighting Customer Team Chloe

Hello, Dear Lydia Verhoeven. The product you ordered is on the way, you can track the logistics information at any time through the order number. Due to the impact of the epidemic, the speed of logistics and transportation has slowed down. I hope you can understand. If you have any questions, please feel free to contact us. Email: [email protected] KiKi Lighting Customer Team Chloe