Great customer service
Great products, great customer service, i recommend!
About Homelights
Data updated- Website
- homelights.nl
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 105 reviews
- Replies to negative
- 36% (19/53)
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Is Homelights legit?
Homelights (homelights.nl) has a 4.2 out of 5 rating on OK.one, based on 266 user reviews collected here. It is listed under Home & Garden and its reputation is good. 80% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 36% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the support team for being extremely responsive, helpful, and genuinely attentive to any questions or concerns during the purchasing journey. Many consumers also mention that the items look wonderful, match online descriptions very well, and arrive safely at their destinations. However, some customers also noted recurring issues regarding unexpected delivery delays, very long waiting times, and occasionally receiving packages with missing parts. A few other people also felt that the overall material quality did not match their expectations and experienced frustrating difficulties when attempting product returns.
Auto-generated from all reviews of this business. For reference only.What people say
Very good customer care
Very good customer care, replys very regularly, politely and highly interested to make the customer happy.
Customer service attendance
The customer service was courteous, responsive, and committed to resolving the issue with a recently purchased lamp that ceased functioning.
Avoid this scam webshop
I should have read the Trustpilot reviews before ordering. In my experience, this was a complete scam. I ordered the Lightswing, and when it arrived, I was shocked by the quality. It appeared to be extremely cheap Chinese production, despite the shop giving the impression of being European. The warehouse is in the Netherlands, which adds to that impression. Even more concerning, the product did not appear safe to connect to electricity. The materials and workmanship were shockingly poor and looked nothing like what I expected from the pictures on the website. In fact, the product we received barely resembled what was advertised. We therefore wanted to return it. There is no merchant phone number to contact — only a support email. The support was extremely unresponsive and appeared to be handled by just one person. At first, she did not want to accept the return at all. Then we were told that we would have to ship it back to China at our own expense, which was unbelievable. Later, a warehouse in France was suggested as an alternative. We were then told that once the item arrived, they would first inspect it to determine whether it had been used — which, of course, it hadn't — and that we might then receive some amount back, but not necessarily the full price we had paid. Thank God we paid with PayPal. We opened a case, and it was resolved in our favour. The amount of stress and anxiety involved in simply trying to get our money back was absolutely not worth it. Based on our experience, I would strongly advise others to stay away. A complete rip-off. Stay safe, guys.
Prompt support for delivery inquiries…
Prompt support for delivery inquiries and additional technical support for the replacements of a part. Great products.
One light broke in transfer and…
One light broke in transfer and Homelights replaced it promptly without requesting to ship the broken item back as is customary. Thank you
Wonderful experience
Wonderful experience. I bought 4 lights and I needed a complicated delivery in a special time window… the exceptional customer care service did a fantastic work and made this possible (special thanks to Anja, who nicely assisted me and took care about everything in a perfect way!). The products are very nice and I am going to enter the second round of buying…
We bought three wonderfull ceilinglamps.
We bought three wonderfull ceilinglamps, in a very good qualty, 2 in metal, 1 in glass for a very good price. We received the lamps very quickly, there was also a good communication about our orders. So, thank you. We are fan.
I had a great experience with the…
I had a great experience with the customer support team. They responded very quickly to my request, were professional, and resolved my issue efficiently. Their responsiveness and willingness to help made the whole process smooth and stress-free. I really appreciate the excellent service and would definitely recommend them.
Loved it
Loved it; products. Delivery is not as fast as expected
Fast delivery and outstanding service
I recently purchased a hallway light and I am very happy with it. It looks elegant and modern, gives a lovely warm light, and the quality is excellent. Delivery was smooth, and the customer service was helpful and professional. I would happily recommend this product and company.
I’m genuinely very happy with my…
I’m genuinely very happy with my purchase. The ordering process was smooth, the shipping was fast, and everything arrived perfectly. The lights look even better in real life, and I constantly receive compliments from friends and family. I have absolutely no regrets about my purchase. If I ever need more lighting, I will definitely order from you again and happily recommend your brand to others. Thank you for the great experience! Kr, Merve.
Friendly customer service
Good customer service and friendly communication. The product looks nice and the team was helpful in resolving my request. Thank you!
All the lamps that I ordered from…
All the lamps that I ordered from Homelights are incredible and looks really nice
Nice product and service
The product came in a few days and was exactly as the photos on the website.
Disapponting items quality
Disapponting items quality. My mistake - I opened the box with two bedroom lamps I ordered quite later after I received them (I'm in a middle of the renovation) and I found items quality severely different from description/expectation, despite a not low price point. Tried to sort it out amicably with support, but their solution was just a 10% discount on the next order. Ended up purchasing other items somewhere else and drop away this cheap crap I got, which has been sold as design items. Sorry.
This website impersonates a Chinese…
This website impersonates a Chinese company. My payment went to China, and the lamps I did order were shipped from China. Both lamps arrived damaged, have baseplates of different sizes (for the same item with a different color). The quality is very low.
Nice designs
Shipping took very long time. Obviously products come from China, not NL. Lamp for dinibg table was a bit small for my room. Design is nice. For wooden, light color lamp the electric cord is black which bothers me a bit.
Happy with travertin light
We recently bought a round travertin ceiling light for our living room and are very satisfied. The product and the light is in very good condition and we are happy with it. We can recommend the seller!
The package was useful and practique
The package was useful and practique. It also wasn't difficult to install so I appreciate this product so much. Everyone who cames home loves it!
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