The service hotline was very friendly…
The service hotline was very friendly and solution orientated. I really would recommend the shop.
About Homelights
Data updated- Website
- homelights.nl
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 105 reviews
- Replies to negative
- 36% (19/53)
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Is Homelights legit?
Homelights (homelights.nl) has a 4.2 out of 5 rating on OK.one, based on 266 user reviews collected here. It is listed under Home & Garden and its reputation is good. 80% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 36% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the support team for being extremely responsive, helpful, and genuinely attentive to any questions or concerns during the purchasing journey. Many consumers also mention that the items look wonderful, match online descriptions very well, and arrive safely at their destinations. However, some customers also noted recurring issues regarding unexpected delivery delays, very long waiting times, and occasionally receiving packages with missing parts. A few other people also felt that the overall material quality did not match their expectations and experienced frustrating difficulties when attempting product returns.
Auto-generated from all reviews of this business. For reference only.What people say
i have a problem and they have solved…
i have a problem and they have solved very they resolved it in a very professional manner nice lamps
I absolutely love my PH5-style Nordic…
I absolutely love my PH5-style Nordic ceiling lamp! The quality-to-price ratio is exceptional, and after a week of use, I’m genuinely impressed with it. What I love most is the indirect light it provides. The warm glow is soft, comfortable, and never dazzling, creating a beautiful and relaxing atmosphere in the room. It adds a cozy and elegant touch that makes the space feel much more inviting. I think it’s perfect for an intimate area of the living room or for bedrooms, where you want a warm and pleasant ambiance without harsh lighting. Excellent design, great quality, and outstanding value for money. Highly recommended! 10/10. ⭐⭐⭐⭐⭐
Really satisfied with the product
Really satisfied with the product, well made and quality. Very fast shipping. Lots of beautiful products to choose from, with an endless variety of styles and tastes. Excellent communication.
Ok but if you have a problem you are on your own
These products are shipped directly from China. Although it is possible to return them, the costs are far too high since it is necessary to return them to an address in China. The lights are OK, the quality is not the best for the price, but acceptable. I received one lamp without an electrical wire and contacted support. They responded, but first tried to gaslight me, then asked for several pictures and then a video. In the end, they promise to ship the missing part, but this never happens. I strongly believe that there is an LLM behind the support, trained to give you the impression that you are receiving support.
Very good materials and supercool art…
Very good materials and supercool art deco design. Also helpful costumer servos. I strongly recommend!!!!!
Excellent customer service
I want to highlight the excellent customer service. Ophelia didn’t give up till resolve my problem.
Excellent Customer Service and Beautiful Lamp
I ordered the Lattice Acrylic Pendant Lamp from HomeLights.nl and was pleasantly surprised that it arrived within just 7 working days. Unfortunately, the package arrived visibly damaged, and the lamp's ring was bent during shipping. I contacted customer support and received a response almost immediately. Their team was very helpful and quickly arranged a replacement. A brand-new lamp arrived within a few days, and everything was perfect. I am extremely satisfied with the customer service and, most importantly, with the quality and design of the lamp itself. Mistakes can happen during shipping, but what really matters is how a company handles them. In this case, HomeLights.nl exceeded my expectations. Highly recommended!
All good in the delivery and with the…
All good in the delivery and with the quality expected
We had a few issues assembling the…
We had a few issues assembling the lamp, but customer support helped us quickly. Afterwards, they even followed up with us to make sure everything was okay with the lamp. Overall, we were very satisfied with both the lamp and the service.
finally I have been delivered !
Do not order from this site
Do not order from this site, it's a complete scam. Ordered a light once which was fine and without incident. Made a larger purchase a second time and never got a confirmation email despite the money coming out of my account. A big tell tale is that there is no merchant phone number to contact at all, there is only a support email which was completely unresponsive while I was trying to chase down my order. I'm working with my bank to recover the lost funds, but please order elsewhere.
Great product and very nice customer…
Great product and very nice customer service asking for more details to ensure proper delivery. Highly recommended !
Excellent Customer Service and Beautiful Chandelier
I purchased a chandelier from this company and I’m very satisfied with both the product and the customer service. I needed assistance several times, and each time the support team was extremely helpful and responded very quickly. Their professionalism and availability made the whole experience even better. Highly recommended!
The pendant lamp I purchased has…
The pendant lamp I purchased has transformed our living room with its beautiful design and pleasant light. High-quality, elegant, easy to install, and admired by every guest.
Nice shopping experience and well-made product
Very nice and easily usable online store, with a clean checkout process. The product took a bit of time to arrive, but the wait was totally worth it! Product is well made and packaged, so very pleased with the experience.
I had a great experience with Homelight
I had a great experience with Homelight. My lamp is beautifull and it is better than I imagined it. Delivery times were respected. I'm very very happy
Helpful customer service
Fast shipping, friendly and swift customer service, and the lamp is exactly as I hoped for!
All do the shipping was delayed the…
All do the shipping was delayed the company dealed with it in a professional way.
Very satisfied
I had a small issue with my order, but the customer service team handled the situation in a very professional and efficient way. They replied to my emails quickly, followed up throughout the entire process, personally reviewed my case, and provided an appropriate solution at all times. I truly appreciated their attention, communication, and willingness to help from the very beginning. Very satisfied with the overall experience.
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