About Homelights
Data updated- Website
- homelights.nl
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 105 reviews
- Replies to negative
- 36% (19/53)
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Is Homelights legit?
Homelights (homelights.nl) has a 4.2 out of 5 rating on OK.one, based on 266 user reviews collected here. It is listed under Home & Garden and its reputation is good. 80% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 36% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the support team for being extremely responsive, helpful, and genuinely attentive to any questions or concerns during the purchasing journey. Many consumers also mention that the items look wonderful, match online descriptions very well, and arrive safely at their destinations. However, some customers also noted recurring issues regarding unexpected delivery delays, very long waiting times, and occasionally receiving packages with missing parts. A few other people also felt that the overall material quality did not match their expectations and experienced frustrating difficulties when attempting product returns.
Auto-generated from all reviews of this business. For reference only.What people say
Couldnt be more happy
I ordered 2 lights which i absolutely love!!! Great quality and exactly like descriped. Because of a delay of one lamp which was caused by the carrier the customer support was very friendly and helpful to solve the issue as fast as possible. I highly recommend this online store and would definitely order again!
Avoid at all costs.
Avoid at all costs. It is a Chinese website, looks good on paper but when you get (if you get) what you order it is very cheap quality and not like the pictures. We ordered 4 identical lamps, never received an email after payment with the order details, we only got one package with one lamp that looks pretty bad. Please avoid this scam!
Exactly as pictured and lovely customer support
I'm very satisfied with my lamp, it's exactly as pictured and as i imagined it to be. At first i thought I was missing a piece for the lamp and contacted customer support which very kindly helped me with several solutions. But I managed to find the missing piece before a new one was going to be sent when I followed the assembly instructions on the website rather than the one send with the lamp so it all resolved itself. Customer support was only happy on my behalf so I'd really recommend homelights
We are very happy with the products and…
We are very happy with the products and the service.
Excellent lights and great service!
I am very satisfied with the lights I ordered. They are modern and fit perfectly in the room. The Homelights team was very helpful with all my questions and provided great support throughout the order process. Will order again!
Nice lamp
Nice lamp. I ordered a second that was different from the first and they immediately sent another.
Very nice experience
Great lamp and service.
The lamp is really nice and made from good quallity materials. The install was easy to do. The website gives you all the information about the lamp. Also the service and thw speed of dellivery was good.
Smooth Experience Despite Split Delivery
Although my order arrived in two parcels, everything was great. The communication was excellent, and the team was very responsive.
Excellent assistance
Exactly what I was expecting
I bough 3 lamps a few weeks ago, and everything was perfect. I'm usually very nervous about online shopping; I think it's kind of a lottery 😂 but this time I was thrilled. The lamps arrived quickly and in perfect condition, and they're beautiful! Exactly as they looked in the photos. I'm so happy! If I need it for sure I will use homelights again.
Really responsive customer service and…
Really responsive customer service and good prices for the quality. I wanted to customize the power wire length and they were able to do it without any issues.
Fast shipping & Excellent Customer service team
Fast shipping, perfect quality and best after sale service!
The beautiful design and attention
The beautiful design and attention to detail made me confident in choosing their lighting for my new apartment. Moreover, their prompt and professional handling of an unexpected issue, along with the satisfactory resolution offered, demonstrates a high level of customer care and professionalism. Thank you!
Great quality
Great quality! And customer support was truly helpful and efficient with my requests.
Would give minus 10 if I could
Would give minus 10 if I could - no lamps , my emails left unanswered , money processed so …
The minimalist design in bright white
The minimalist design in bright white, the soft round shapes, and the fact that it’s dimmable and can change from warm to bright light—perfect for a pleasant evening atmosphere. The size (Ø 25 cm x H 35 cm) makes it ideal for a bedside table or sideboard without being too prominent. A real eye-catcher with a calming look.
Shipment
Due to an incorrect adres the shipment could not be proceed. Lilly reached out to me and normally I should receive the parcel anyway. Let’s see… so far so good:-)
DISSAPOINTMENT
My advise is not to buy from this company, because there’s a high chance that you will be disappointed (specially if you need to return your product!). There’s no clear information where they ship their products from (spoiler: they ship directly from China and you can find the same product in AliExpress for half the price) and also their RETURN policy is not completely compliant with Dutch/EU consumer laws! - They cannot enforce you to deduct a “Restocking Fee” of 20% (Directive 2011/83/EU), they should reimburse the total amount of the product. - They don’t inform you upfront that, if you want to return your product, you will need to ship it to China! They indicate that you will have to pay the return shipping costs, but they don’t clarify that these are FOR CHINA! - They have to reimburse the customer in the total price of the product + initial shipping costs (Directive 2011/83/EU), so the can’t deny to pay the shipping costs that we already payed for. They are very keen to answer your emails in the beginning, but by the time you want to initiate the return process… they stop answering! (We are still waiting for a response from them for >4days although they claim they answer within 24h) Summary: very sketchy business, very sketchy policies… not worth the money and the time.
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