I’m a local and I shop at this location…
I’m a local and I shop at this location often. This morning, I came in to buy the Kombucha and juice shot drinks. This morning was a bad experience at this Safeway location. It’s so horrible that I’m compelled to write this review. Do better Safeway and this is specifically to the cashier guarding the self checkout this morning, date, Sunday, June 1, 2025, 9:00AM. I specified the date, and time so they can check the books who was scheduled to work the self checkout area, so that the correct is person is address. Safeway, you all get your business for every customer that spends money in your store. It’s a give and trade , you have product, customer sees product and buys it. Customer is happy and business continues to stay in business. I spend $22 and some change today at your store. And obviously, that’s not much compared to other customers who spend more. However, that’s not the point here, a customer is a customer, regardless of the amount they spend. That’s still money earned for the business. Now, I came in here this morning, and like I said, bought juice shots and kombucha. I done this on many occasions spending money at your store for goods. This morning, the juice healthy drink that I picked up said, $2.99 each if you buy 3 or more. The regular price is $3.99 each if not on sale. I picked up 3 bottles, so I could get the $1.00 discount for each bottle. I bought 3 bottles. When I entered my rewards card #, the items showed $3.99. That said, I told the cashier, “Excuse me this is not showing as $2.99, but on the tag, it clearly shows buy 3 or more, it’s $2.99, so she said, “Okay, let ask staff to do a price check.” After, 3-5 mins pass, staff employee (not the cashier who was watching the self checkout area) comes back and tells me “Your right, it does say $2.99.” I’m like okay, I knew I wasn’t seeing it incorrectly. After another minute or so pass by, the lady cashier comes back and tells me , “Oh, it’s for a different item”, so I said back to her, “Ahhh, okay, well, you all should remove that tag because if you look at the placement of the sale tag, it can be confusing to the customer because the item (juice shots drink) is placed above the sale tag causing the customer to read it as a sale item.” A person who has judgement would have said something, “ Yes, you’re right, that’s our mistake and will fix it.” This cashier ignored the suggestive feedback and instead immediately, gaslighted me, the customer, and insist to me “No, it’s for a different item , we can go look together to prove to you that it’s a different item.” In my mind, being calm (I’m chill and calm individual) I’m thinking, I understand that it’s for a different item , but what I’m saying is, “The sale tag is placed incorrectly, causing confusion to the customer thinking this is a sales item because of where the item and sale tag is placed.” She didn’t take the feedback and instead defended herself. This whole time, I’m just watching her facial expression and body language, thinking in mind, “Are you serious, I get that it’s for a different item, but I suggest you remove that tag so that the customer isn’t confused.” Obviously, I wasn’t speaking this out loud and just thinking in my mind. Why argue with her, she isn’t using rationality here, she gaslights the customer, instead. I basically didn’t say anything anymore and told her “It’s okay.” Clearly, she isn’t logic and rational person here, Safeway. And she is suppose to set an example for cashiers and represents Safeway employees , but no, she defended herself and didn’t take the constructive feedback. No sorry , no nothing from the mistake on your end at all. Wow! Anyways, some caution and suggestions for customers who come in here, you all should take photo of all the sale items you get because they will not honor the sale tags even if it’s their mistake. And yes, I wanted to save $3 . BUT no, this cashier will gaslight you. Mind you the staff that checked the price said, “Your right, it does say “$2.99”, but when the cashier came, “She said, no, it’s for a different item.” And obviously I wanted to save $3 but more than anything it’s PRINCIPLE of it, Safeway. I been a shopper at this Safeway location for years providing them business and support local businesses here in Vacaville. You all should do better with making sure the tags are place in the correct spots instead of giving false advertisement to the customers. And instead of making it correct, you all tolerate that cashier gaslighting the customer. Not a great way to start Sunday morning! Other groceries competitors in here in Vacaville aren’t this way. Only at Safeway did I experience a mediocre and not great shopping experience.