Delayed delivery and disappointing follow up
14/10/2026 - Following up after more than 6 weeks since I placed my order. I have yet to receive the furnitures I have ordered due to bad weather supposedly. Though I have not experienced this with my other online furniture purchases also being shipped from the same location (and even at a later time!). Customer service does not seem to be as responsive as well despite my frequent follow-up. To make matters worst, the logistic company does not even have a channel for us to enquire hence why bother with the tracking information! I certainly hope the furniture are of good quality otherwise I wouldn’t recommend Exclusivia as it is definitely not worth the wait for the premium price paid. And I definitely hope the company improves on its services too. Quite a disappointment from my experience before and after placing order. 27/8/2026 I have yet to receive my order but I’d like to commend the customer service representative from the WhatsApp channel, Sally, whom has been very helpful and patient on my enquiries. This is a very important service given that all purchases are done online only. Well done Sally and thanks for your assistance !