Expensive and would not let me cancel
I placed an order for 3 dresses which was over £400, and then wanted to cancel because I realised the dresses would not arrive in time for the event they were for. When I contacted JJ’s House, they informed me that it was not possible to refund me or cancel my order (even though I emailed very quickly after placing the order). They told me my option was either to not receive the dresses (and still be debited) or they could send the dresses as planned. I emailed them back saying on their website they DO offer refunds so clearly they are misleading customers. They offered to do custom fit (with no extra charge) so we decided to do that in the end as we had no other choice really. Only one dress fitted properly, the others didn’t fit and weren’t as in picture. Poor service and won’t be ordering again. A decent company would refund and not trick you like this.