AVOID AVOID AVOiD
AVOID! AVOID! AVOID! I pay a monthly subscription to this company for an annual hob and oven clean. I am still waiting a year later for them to replace my hob top due to whatever chemicals they used discoloured my matt black hob. This year they are yet to turn up for an appointment. First one apparently the employee had an emergency! No phone call to let me know I only found out after phoning due to a no show. Today again after an hour of waiting I phoned and was told he was held up on another job. Funny that as I had a phone call 3 hours prior to my appointment saying could he come now? No I booked the time I did due to work commitments. I then get told they don’t really like making appointments after 3pm as it’s gets too late for the technicians if they have issues!! When did a working day finish at 3pm?? Certainly not when they persuaded me to sign up. So again after an hours wait I get asked if they can rebook for a 3rd time. I said I wanted to cancel my subscription and wanted a refund on what has been paid. They said they don’t like doing this as they are not refusing to clean my oven yet they are not showing up for booked appointments? Awful company I will be taking this further along with the written and photographic evidence I have of the damage done to my hob. Please use another company don’t book with these cowboys! Customer service is simply non existent…..