I purchased a smart biometric door lock…
I purchased a smart biometric door lock from Lighting Box, which arrived damaged and had never been used. It still had its original protective film attached. Despite providing video evidence and reporting the issue within two weeks of purchase, Lighting Box refused to accept responsibility, instead blaming incorrect installation. This is particularly absurd considering that an identical lock had been fitted to the same door by the same professional technician, with over 25 years' experience, and worked successfully for five years. Rather than honouring my request for a full refund under the Consumer Rights Act 2015, Lighting Box has dismissed my complaint based on its supplier's speculative assessment. In my experience, Lighting Box is refusing to honour my statutory consumer rights and attempting to shift responsibility onto the customer. Extremely disappointing customer service. I would strongly advise potential buyers to think twice before purchasing from this company, particularly if something goes wrong.