Customer service is non existent
Customer service is non existent. I had a package that was supposed to be 2 day air, but took over a week for delivery. Contacted UPS and they told me I had to contact Shipstation since they were the purchaser. Shipstation continually slammed doors in my face, refused to help me in anyway or offer any reasonable resolution. UPS told me that they would refund a label price in this instance, due to the negligence on their end, but only shipstation could request such. Shipstation refused to do any leg work and just flat out told me no in various ways. I will use Pirateship from now on, where my $ actually means something.