Replacement item delivered and works perfectly.
Latest update Jan 16: I received a replacement part January 13, and was able to get a plumber to install it yesterday. It seems very well constructed, and works perfectly! I must say the communication with Hudson Reed has been exemplary throughout this initially frustrating delivery experience, and they did everything they should to ensure I was a satisfied customer. . Update January 3, 2025: The package has apparently been delivered to an address in Nova Scotia, which is thousands of kilometres away from where I reside in Ontario. my original invoice for the item which I paid close to $200 Canadian for, had my correct shipping information. So, I’m significantly out of pocket with nothing to show for it. I’ve sent a lengthy follow-up email to Hudson Reed with screenshots tracking the delivery progress to an address that clearly was entered incorrectly on their end. I do expect to be sent a replacement item to MY home address in Ontario. I can’t review the actual item until I receive it.