Good costume quality, terrible customer support
I ordered a cosplay from them and while it came on time, it was missing an accessory. I didn’t notice the error right away as I was not able to try on the costume the day I received the package, but the day after. The site advertised the base package came with the outfit and a hair accessory, and when I contacted customer support, they insisted they included it with the package. I sent them photos of proof that the site advertised it as such and they only gave me a 10% refund which added up to a whole 9 USD... I looked today at the website and saw they removed the part where they said the accessory was included. The costume itself was great but the customer service is terrible. After having ordered from Aliexpress before and now EZCosplay, I warn everyone to be careful of when you buy from overseas/Chinese retailers and to take pictures of everything!
