The main reasons why I do not recommend…
“Your response didn’t address any of the issues I raised.” The main reasons why I do not recommend buying from KiwiCo 1. The origin of the products is not clearly disclosed The items are manufactured in China, but this information is not mentioned anywhere on their website. When you ask Chip, KiwiCo’s conversational robot, whether certain products are made in China, it avoids the question and never gives a clear answer. This strongly suggests that KiwiCo is deliberately hiding the fact that their products are made in China. 2. Virtually no customer service or support There is no real assistance provided. The chatbot gives vague or inaccurate answers. I contacted customer service regarding an issue, and I never received any reply. 3. Inconsistent delivery times and unreliable tracking When I made my purchase, my invoice stated Standard Shipping (5–9 business days). However, when I tried to track the package using the link provided by KiwiCo (PPX Track), the site showed that the package was still at KiwiCo… nine days after the purchase. Their website lists delivery times to Canada as 9–11 business days, while their chatbot claims that international shipments to Canada typically take 10–15 business days from the shipping date. These contradictory timelines make the process confusing and frustrating. 4. One positive point We did speak with a KiwiCo employee over the phone who was very kind and helpful. Unfortunately, this was the only positive part of the experience. Conclusion Overall, I recommend AliExpress instead—a Chinese website where you can find similar products at a lower cost. After all, what you buy from KiwiCo comes from China anyway.