Bizarre interaction with their team…resolved with an apology and a refund.
Bizarre interaction with their team member, Sam. Eventually resulted in me ‘being declined’ by them. Unsure if it was them, the airport, or me. $279 paid. Let’s see if I get the refund! Update. Having got a mail from the owner of the company, I am satisfied that it was the fault of the their subcontracted third-party. However, the service was still not delivered. I’ll upgrade the experience from one to three stars, given the sincerity and detail of the apology, and I will get to experience the full unassisted arrivals process at KTI tomorrow!