Extremely Disappointed - Hidden Charges
Our bible study group signed up for a monthly package deal in 2016. We were able to book 10-person conference room 4 times per months for a fixed monthly payment which worked up perfectly even though we only utilized it about 50%. It was a good place for people working in Downtown SF to catch a good class on various biblical subjects in the middle of the working day and the experience was great as well -- nice office managers always ready to help. We have built pretty good relationship over 3 years. However, it all changed in mid 2019 after we have decided to look for a new place. Unfortunately we did not know that the contract renews automatically and realized it only after 5 months after we have noticed charges on the card. I have called and asked if it would be possible to get a refund since we did not book a single room during that time. The receptionist on the phone told me that she understands and her manager will call me back right away to discuss the options. I was waiting all day and nobody called, so I called back and now the receptionist told me that her manager will communicate with me only by email. So I got the email eventually with the copy of the original contract and a cold statement that not only they will not refund anything but also that they will charge and extra monthly payment and an additional termination fee. I have asked her to at least be reasonable and refund us partially, but she would not even consider that. So they charged us for 5 months + one an extra month + termination fee + 10% increase even though we have not used or booked any rooms… all because we did not realize that the contract renews automatically. Basically what started as a good deal turned to be a credit card scheme, or at least this is how it feels.