Rangemaster cooker
I brought a charcoal black Rangemaster classic deluxe dual fuel cooker which was delivered the 3rd April, it firstly had a faulty handle but that wasn’t a great issue and replaced, since delivery the oven has leaked water over my floor, I could list the details of contacts over 15 with customer services, but we have now had 2 visits from engineers, the first tightened the magnets, the second fitted a new seal, we tried to say are you checking why it is leaking but all he was interested in was doing what he was told, you get referred to customer services each time, a different person who apologises, spend hours on the phone as they don’t answer the e mails, I'm now in a position of saying the repair hasn’t worked, 4 days since I sent an e mail to say what now, still no reply, the customer services is terrible with no ownership or responsibility, this a £3000 cooker faulty and can’t get anyone interested, I thought this was a prestige company as it says on website ‘some of the best kitchen appliances in the world’ this is one of the worst companies I have dealt with, over 3 months with a faulty cooker and no reply to any updates. Updated 3/7 following 4 engineers visits this has been resolved, finally I got a member of staff who took ownership and responsibility and gave a great service, thank you Koreene.