This company is a bad joke
I wanted to try sophie and toffee for the first time. I was really excited and i really wanted to like them. I have never seen a bad unboxing video or a bad review so i had high hopes. Well the elves box had a waiting list and i didn't want to wait so i bought a build your box subscription. Not really a problem because i just wanted to try the company out. Well their website said i would get a code in my email immediately. When i hadn't gotten it within an hour i emailed them. When something says immediately i expect it within minutes. I feel an hour was a reasonable amount of time to wait. It took them 2 days to email back and when they did they said it could take 24 hours to get a code but that they were experiencing a glitch that someone was working to fix. Well after another 3 or 4 days i finally get my code and i go to check out the stuff i want but i realize that I'm not getting the 20% off that their website claims so i email again. Even though they list getting a $38 coupon for $30 and list 20% off under the build your box subscription this is not the case. The $8 is the 20% off and I'm left feeling lied to and extremely disappointed in a company that i could have been a great customer to. I will never buy anything from them again